The privacy and cookie policy described here explains how we handle any information you may provide and how we secure it, where applicable, when you visit this website.

Villa Heidetuin is committed to protecting your privacy. To the extent that we ask you for information that can be used to identify you whilst using this website, you can be assured that it will only be used in accordance with the privacy policy described herein.

Villa Heidetuin may occasionally amend this policy. Therefore, please check this page from time to time for the latest version.

Privacy Statement

Valid from January 2024

This privacy statement applies to www.villaheidetuin.eu, owned and operated by Villa Heidetuin Bed and Breakfast. This privacy statement describes how we collect and use information you provide on our website (www.villaheidetuin.eu). It also describes your choices regarding our use of your personal data and how you can access and update this information.

Data collection

The categories of personal data we collect include:

• Your first name, surname, email address, phone number, and home address.;
• Credit card details (card type, credit card number, cardholder name, expiry date, and security code);
• Information regarding the guest's stay, including date of arrival and departure, special requests, notes regarding your service preferences (including room preferences, facilities, or other services used);
• Information you provide regarding your marketing preferences or in connection with your participation in surveys, contests, or promotions;

You can always decide for yourself which personal data (if applicable) you wish to share with us. If you choose not to provide certain data, this may affect your transactions with us.

Data that we automatically collect

When using our website, we also automatically collect data, including personal data. This includes data such as language settings, IP address, location, device settings, device operating system, log data, duration of use, requested URL, status report, user agent (information about browser version), operating system, result (viewer or booker), search history, booker reservation ID, and type of data viewed. We may also automatically collect data through cookies. For more information on how we use cookies, please read on below.

Processing purposes

We use your personal data for the following purposes:

• Reservations: we use your personal data to complete and process your online reservation.
• Customer service: we use your personal data to provide customer service.
• Guest reviews: we may use your contact details to invite you by email to write a guest review after your stay. This can help other travellers choose the accommodation that best suits them. If you submit a guest review, it may be posted on our website.
• Marketing purposes: to the extent permitted by law, we also use your data for marketing purposes. Where we use your personal data for direct marketing purposes, such as newsletters and marketing communications about new products and services or other offers that we believe may be of interest to you, you will also find an unsubscribe link if you no longer wish to receive these messages.
• Other communications: we may contact you by email, post, telephone or SMS, depending on the contact details you share with us. This may be for various reasons:
  • We may need to respond to and process requests that you have submitted.
    b. If you have not yet completed an online reservation, we can send you a reminder to proceed with your booking. We believe this additional service is helpful for you as it allows you to continue with a reservation without having to search for the accommodation again or re-enter all the booking details.
    c. When you use our services, we may send you a survey or invite you to leave a review about your experience with our website. We believe this additional service is useful for both you and us, as your feedback allows us to further improve our website.
• Analyses, improvements and research. We use personal data to conduct research and analyses. We may use a third party to do this on our behalf. We may share or disclose the results of such research to third parties and our affiliates, in an anonymous, aggregated form. We also use your personal data for analytical purposes, and to improve our services, user experience, and the functionality and quality of our online travel services.
• Safety, detection and prevention of fraud: we use data that may contain personal data to prevent fraud and other illegal or unlawful activities. We also use this data to investigate and detect fraud. We may also use personal data for risk assessment and for security purposes, including authenticating users. For such purposes, personal data may be shared with third parties, such as law enforcement agencies and external advisors.
• Laws and Regulations: In certain circumstances, we may need to use the data provided, which may include personal data, to handle and resolve legal disputes or complaints, for investigatory and regulatory compliance purposes, or to enforce agreements, or to comply with lawful requests from law enforcement agencies to the extent required by law.
• If we use automated means to process personal data that have legal effects or significant consequences for you, we will implement appropriate measures to protect your rights and freedoms, including the right to human intervention.

Legal grounds

• Given the purpose of booking and customer service, we rely on the performance of a contract. The use of your data may be necessary for the performance of your contract with us. For example, if you use our services to book online, we will use your data to fulfil our contractual obligation to complete and manage your booking with us.
• Taking into account the other purposes, we base our actions on our legitimate interests: we use your data for our legitimate interests, such as providing you with the most suitable content for the website, emails and newsletters, to improve and promote our products and services as well as our website content, and for administrative, fraud detection, and legal purposes. When using personal data for our legitimate interests, we always seek a balanced equilibrium between your rights and interests with a view to protecting your data in relation to our rights and interests.
• Given the purpose of the legal obligations, we also base ourselves on, where applicable, our obligation to comply with applicable law.
• Where required by applicable law, we will ask for your consent before processing your personal data for direct marketing purposes.

Where required by applicable law, we will seek your consent. You may withdraw your consent at any time by contacting us at one of the addresses at the end of this Privacy Statement.

If you wish to object to processing for the optional purposes, but there is no opt-out mechanism directly available to you (e.g. in your account settings), please contact us at welkom@villaheidetuin.nl.

Data sharing

• Booking.com: we are collaborating with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, Netherlands (www.booking.com) (hereinafter Booking.com) to offer you our online reservation services. Although we provide the content of this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter on this website is therefore also shared with Booking.com and its affiliates. This may include personal data, such as your name, contact details, payment details, names of your travel companions, and any preferences you have indicated when booking.
  Go to Overbooking.com If you want to know more about the business family of Booking.com.

Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the area and the accommodation. Booking.com also offers 24/7 assistance: the international customer service in local offices speaks more than 20 languages. If you share your details with Booking.com's global customer service, they can respond when you need them. Booking.com may use your details for technical, analytical, and marketing purposes, as further highlighted in the Booking.com's Privacy Statement. This also means that your data may be shared with other companies within the Booking Holdings Inc. group of companies for analysis, so that they can make travel-related offers that may be of interest to you, and for personalised services. If required by applicable law, Booking.com will ask for your consent first. If your data is shared with a country outside the European Economic Area, Booking.com will make contractual agreements to ensure that your personal data is still protected according to European standards. If you have any questions about how Booking.com processes personal data, please contact dataprotectionoffice@booking.com.

• BookingSuite: your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this website and suite.booking.com.
• Third-party services: we use service providers to process your personal data strictly on our behalf. This has certain purposes as described in this Privacy Statement, including facilitating payment of bookings, sending marketing materials, or for analytical support services. These service providers have a duty of confidentiality and are not permitted to use your personal data for any other purposes.
• Authorised authorities: we pass on personal data to law enforcement agencies and other government agencies, insofar as this is legally required or strictly necessary for the prevention, investigation and prosecution of criminal offences and fraud.

International data transfers

The transfer of personal data as described in this Privacy Statement may involve overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those in countries within the European Union. Where required by European law, we will only transfer personal data to recipients who provide an adequate level of data protection. In such situations, we will make contractual arrangements to ensure that your personal data continues to be protected to European standards. You may ask us to review a copy of these clauses via the contact details below.

Safety

BookingSuite takes reasonable steps to prevent unauthorised access to and misuse of data, including personal data. We use appropriate business systems and procedures to protect information, including personal data. We also use security procedures and technical and physical restrictions on access to and use of the personal data on our servers. Only authorised personnel have access to personal data during their work.

Data storage

We will retain your data, including personal data, for as long as we deem necessary to provide you with services, comply with applicable legislation, resolve disputes with parties, and otherwise as needed to enable us to carry out our business, including detecting and preventing fraud or other illegal activities. All retained personal data is subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data that we process about you, please contact us using the contact details below.

Your Options and Rights

We want you to have control over how your personal data is used by us. You can do this in the following ways:

• You can ask us for a copy of the personal data we hold about you.;
• You can inform us of changes to your personal data, or ask us to correct the personal data we hold about you;
• in certain circumstances, you may ask us to erase, block, or restrict the processing of your personal data, or object to how we use your personal data; and
• In certain circumstances, you can also ask us to send the personal data you have provided to us to a third party.

When we use your personal data with your consent, you have the right to withdraw this consent at any time, subject to applicable law. Furthermore, where we process your personal data based on legitimate interests or public interest, you have the right to object to such use of your personal data at any time, subject to applicable law.

We rely on you to ensure that your personal data is complete, correct, and up to date. Please inform us immediately of any changes or inaccuracies in your personal data by contacting welkom@villaheidetuin.nl. We will process your request in accordance with applicable legislation.

Vragen of klachten

If you have any questions or comments regarding our processing of your personal data, or if you wish to exercise any of the rights available to you under this notice, please contact us at welkom@villaheidetuin.nl. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or your relevant Data Protection Authority.

Changes to the notification

Just as our company is constantly changing, this Privacy Statement will also change from time to time. If you wish to stay informed about changes to this Privacy Statement, we recommend that you visit this page regularly. If we make significant changes or changes that affect you (for example, when we start processing your personal data for purposes other than those set out above), we will contact you before we begin that processing.

This policy applies from: January 2024

Links naar andere websites

Our website may contain links to other interesting websites. However, once you have left our site via such a link, you should be aware that we obviously have no control over that website. Therefore, we cannot be responsible for your privacy or how information you provide is handled when you visit that site, and our privacy and cookie policy described here will not apply. You should therefore approach that website or websites with the necessary caution.